Legal

Privacy Policy

Last updated: November 30, 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (email, name) when you register
  • Audio and video files you upload for transcription
  • Payment information processed securely through our payment provider
  • Usage data and analytics to improve our service

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our transcription services
  • Process your transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends to improve user experience

3. Data Storage and Security

Your uploaded files and transcripts are stored securely using industry-standard encryption. We use Cloudflare R2 for file storage with encryption at rest and in transit.

Audio files are automatically deleted 30 days after transcription completion. You can delete your files and transcripts at any time from your dashboard.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations (hosting, payment processing)
  • Law enforcement when required by law
  • Other parties with your consent

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

6. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how visitors interact with our website. You can disable cookies in your browser settings, but some features may not work properly.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@transcribepal.com